Conditions Of Use
Your use of the Cutterpros.com/Hahn Ventures LLC web site is governed by the policies, terms, and conditions set forth below. Please read it carefully. By using this site or submitting an order for software, hardware or other products or services to Cutterpros.com/Hahn Ventures LLC, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below (also referred to as this "Agreement"). If you do not agree to these terms and conditions, please do not use this site and do not submit any orders for software/hardware or other products or services to this site. Any such modifications will become effective upon the date they are first posted to this site. This Agreement shall supersede any prior or subsequent terms or conditions included with any communications, agreement, purchase order, or invoice, whether or not such terms or conditions are signed by Cutterpros.com/Hahn Ventures LLC. Cutterpros.com/Hahn Ventures LLC reserves the right to make changes to this site and to these terms and conditions at any time without notice. All sales are final for purchases made through this website. Purchaser acknowledges OEM versions of software are intended only for resale with a new PC Hardware and purchaser assumes all liability for compliance with end user restrictions.
Copyright and Trademark Notice
Cutterpros.com, the Cutterpros.com logo, and the slogans therein are the property of Cutterpros.com LLC/Hahn Ventures LLC. All other marks, names, and logos mentioned herein are the property of their respective owners. All web pages appearing on this site including graphics, text elements, site design, logos, images, and icons, as well as the selection, assembly, and arrangement thereof, are the sole property o`f Cutterpros.com LLC/Hahn Ventures LLC, Copyright © 1998, 1999 Cutterpros.com LLC/Hahn Ventures LLC, unless otherwise specified. All rights not expressly granted herein are reserved. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner.
Site Content and Information
Cutterpros.com/Hahn Ventures LLC's web site contains information, advice, text, and other materials ("Cutterpros.com/Hahn Ventures LLC Information") that are provided for your convenience and enjoyment. You should be aware that the Cutterpros.com/Hahn Ventures LLC Information might contain errors, omissions, inaccuracies, or outdated information. Cutterpros.com/Hahn Ventures LLC makes no representations or warranties as to the completeness, accuracy, adequacy, currency, or reliability of any Cutterpros.com/Hahn Ventures LLC information and shall not be liable for any lack of the foregoing. Descriptions of, or references to, products or publications within the Cutterpros.com/Hahn Ventures LLC site does not imply endorsement of that product or publication. Cutterpros.com/Hahn Ventures LLC is not engaged in rendering legal, accounting, or other similar advice or professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought.
Disclaimer and Limitation of Liability
CUTTERPROS.COM/HAHN VENTURES LLC MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SOFTWARE, THE CUTTERPROS.COM/HAHN VENTURES LLC INFORMATION, OTHER PRODUCTS, SERVICES, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE CUTTERPROS.COM/HAHN VENTURES LLC SITES OR YOUR USE OF THE CUTTERPROS.COM/HAHN VENTURES LLC SITES GENERALLY. TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CUTTERPROS.COM/HAHN VENTURES LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, WITH RESPECT TO THE SOFTWARE, THE CUTTERPROS.COM/HAHN VENTURES LLC INFORMATION, OTHER PRODUCTS, SERVICES, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE CUTTERPROS.COM/HAHN VENTURES LLC SITES OR YOUR USE OF THE CUTTERPROS.COM/HAHN VENTURES LLC SITES GENERALLY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT.
YOU AGREE THAT, EXCEPT AS PROVIDED UNDER THE CUTTERPROS.COM/HAHN VENTURES LLC RETURN POLICY, CUTTERPROS.COM/HAHN VENTURES LLC ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, OR OTHER REPRESENTATIVES ("SERVICE PROVIDERS") SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM YOUR POSSESSION OR USE OF THE SOFTWARE, ANY SOFTWARE OBLIGATIONS OR ANY ACTION OR INACTION OF ANY PUBLISHERS OF THE SOFTWARE, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT, OR OTHERWISE. IN NO EVENT, SHALL CUTTERPROS.COM/HAHN VENTURES LLC OR ANY OF ITS SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS), WITH RESPECT TO THE SOFTWARE, THE CUTTERPROS.COM/HAHN VENTURES LLC INFORMATION, OTHER PRODUCTS, SERVICES, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE CUTTERPROS.COM/HAHN VENTURES LLC SITES, YOUR USE OF THE CUTTERPROS.COM/HAHN VENTURES LLC SITES GENERALLY, OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF WHETHER CUTTERPROS.COM/HAHN VENTURES LLC OR ANY OF ITS SERVICE PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF CUTTERPROS.COM/HAHN VENTURES LLC AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF THE FEES PAID BY YOU FOR THE SOFTWARE, OR OTHER PRODUCTS OR SERVICES YOU HAVE ORDERED THROUGH THE CUTTERPROS.COM/HAHN VENTURES LLC SITES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT.
Software and Other Products or Services Ordered through Cutterpros.com/Hahn Ventures LLC
The software products available for order through Cutterpros.com/Hahn Ventures LLC (the "Software") are distributed on behalf of various publishers ("Publishers") who own or have the rights to provide the software to you. The Software that you order through Cutterpros.com/Hahn Ventures LLC is subject to the terms and conditions of the end-user license agreement accompanying such Software (the "End-User License") between you and the Publisher. All of your rights and remedies with respect to your order, purchase, possession, and use of the Software are governed by the End-User License. All maintenance, update, warranty, liability, and any other obligations related to the Software ("Software Obligations"), if any shall be as provided for in the End-User License, or, if applicable, in accordance with Publishers policies and procedures. Cutterpros.com/Hahn Ventures LLC is not responsible for any Software Obligations, and the customer shall have no right of recourse against Cutterpros.com/Hahn Ventures LLC for any Software Obligations. All recourse and remedy, if any, for the Software Obligations shall be with the Publisher in accordance with the End-User License, or, if applicable, its policies and procedures.
All other products and services available for order through Cutterpros.com/Hahn Ventures LLC, besides the Software (the "Other Products") are distributed on behalf of third-party suppliers ("Suppliers"), unless otherwise indicated. Except for the Cutterpros.com/Hahn Ventures LLC Return Policy, all of your rights and remedies with respect to your order, purchase, possession, and use of the Other Products and all maintenance, update, warranty, liability, and any other obligations related to the Other Products, if any, shall be governed by the applicable policies and procedures of the Suppliers. Cutterpros.com/Hahn Ventures LLC is not responsible for any of the foregoing obligations, and customer shall have no right of recourse against Cutterpros.com/Hahn Ventures LLC for any such obligations.
United States Government Restricted Rights Legend
Use, duplication, or disclosure by the United States Government is subject to the restrictions set forth in DFARS 252.227-7013 (c)(1)(ii) and FAR 52.227-19.
ProCut Limited Warranty
We offer a 30 day Money Back Guarantee! If you are unsatisfied with your cutter, you may return it for a full refund (less Shipping costs in both directions).
This guarantee applies to the ProCut line of vinyl cutters. It does notapply to any consumable products on this website such as blades, transfer tape,vinyl, opened vector art or any other consumable. The guarantee also doesn't include the return of Laptop Computers.
STEP #1 Call us or email us and obtain an RMA from our sales department
STEP #2 You must return the vinyl cutter in its ORIGINAL box in new condition with all ORIGINAL packing with all accessories, stand, blades, manual, blade holder, pen holder and any other items that came with your cutter.
STEP #3 You must INSURE your cutter for the price you paid for it and ship it PRE PAID FREIGHT with the RMA number on the outside of the box back to us. If you do not place the RMA number on the outside of the box your package WILL BE REFUSED. If the cutter arrives damaged, you may incur some costs resulting from the damage that will be deducted from your refund.
STEP #4 We will inspect your cutter when it arrives to verify all contents and damage. If there is no damage we will refund you the way it was originally paid for the item less shipping costs and or damage.
A restocking fee ofup to 20% for items not returned in new condition, if not packed in original packing material and box, missing packing materials, no RMA, Vinyl, Transfer tape, Vector art, heat transfer,heat presses, blades and other consumables are not returnable or refundable unless approved by CutterPros with a RMA.
If the cutter arrives in anything other than the original box or is improperly packed and is damaged you will need to open a claim with your carrier to get you refund. You must pack everything together like you received it or damage may occur.
If you have thrown your original box away along with packing you may order a box and packing material from us for $69 (including shipping the empty box and packing to you - 48 states ground)
All our cutters purchased from staging.cutterpros.com come with a standard 12 month parts replacement warranty unless otherwise noted. We warranty ORIGINAL purchaser only. You must provide proof of ownership to receive warranty parts or tech support. This warranty IS NOT transferable for any reason. We do verify every customer who requests parts or support.
Software warranty and support:
- 30 day software installation help for 1 computer install only. If you choose to install software on another computer there may be a charge of $50 per hour prepaid. We will get the cutter cutting with your computer only.
- We will only help you with software support for the software that came with your cutter only no exceptions.
- If you wish support on any other software package that did not come with your cutter you may purchase phone support at hourly rate of $50 per hour prepaid. We do not guarantee we can get the software working with any other software product and support is non refundable.
- Customers with computers that have viruses, spyware, Trojans will need to get computer fixed first before we can attempt to get your cutter going. We do not repair these issues.
- Customers must have a working usb port on the computer in order to receive support.
- If you require assistance on software that didn't come with your cutter you will need to contact the software vendor for support.
- We have FREE guides and videos here to help you on our tech support page
What the warranty covers:
- Motherboard
- Power supply
- Usb cord
- Power cord
- Lcd display and panel
- Rollers
- Motors
- Gears
- Internal Belts
- Internal Cables
- Wiring bundles
- Carriage
- Carriage assembly
- Blade holder on carriage
- Blade holder that the blade goes into
- Stand
- Usb board
We do not warranty
- Physical damage to your cutter caused by anything other than shipping
- Power surges
- Lightning strikes
- Misuse or abuse
- PTFE strip on cutter
- Dropping of cutter
- Water damage
- Blades
- Cosmetic damage such as scratches, dents, dings, scrapes
- Damage to your computer, accessories or other equipment
- Screws, screw holes
We will ship the replacement part to you prepaid freight. We do not cover labor costs to install item. We do offer phone support to help you install your replacement part. If you wish to return the cutter for warranty repair you must pay for shipping in both directions. We will repair your cutter for free under warranty or replace the product with another repaired product if yours is not repairable.
Any replacement parts purchased from us comes with a 30 day warranty (shipping costs not covered).
If a part is defective and under warranty you will need to return it prepaid and insured to us. After we receive the part we will ship the replacement part back to you. If you do not wish to wait for the part to arrive to us first you may put a deposit down for the part via credit card of $50 per part ordered/warrantied and will ship out replacement part asap. When we receive the defective part back to us we will refund the deposit back to you. There are no exceptions to this policy even if under warranty. This deposit policy helps us get the part back from you to determine the failure and get credit from the manufacturer. This helps keep costs down for everyone and get better more reliable products to the consumer. All replacement parts under warranty are shipped ground, no exceptions. If you wish to pay for upgraded shipping service we can do that for you.
Your warranty period starts from the day you ordered your item not the day you received it. Your warranty ends 12 months after this date or if otherwise noted.
Extended warranties - Covered parts for extended warranties if purchased separately:
- Motherboard
- Power supply
- Power cord
- Lcd display and panel
- Rollers
- Motors
- Gears
- Internal Belts
- Internal Cables
- Wiring bundles
- Carriage
- Carriage assembly
- Usb board
You are required to pay shipping for any replacement parts sent to you. All replacement parts are shipped ground. If a part is defective and under warranty you will need to return it prepaid and insured to us. After we receive the part we will ship the replacement part back to you. If you do not wish to wait for the part to arrive to us first you may put a deposit down for the part via credit card of $50 per part ordered/warrantied and will ship out replacement part asap. When we receive the defective part back to us we will refund the deposit back to you. There are no exceptions to this policy even if under warranty. This deposit policy helps us get the part back from you to determine the failure and get credit from the manufacturer. This helps keep costs down for everyone and get better more reliable products to the consumer.
We do not warranty:
- Physical damage to your cutter caused by anything other than shipping
- Power surges
- Lightning strikes
- Misuse or abuse
- PTFE strip on cutter
- Dropping of cutter
- Water damage
- Blades
- Cosmetic damage such as scratches, dents, dings, scrapes
- Software that came with your cutter
- Damage to your computer, accessories or other equipment
- Screws, screw holes
Any vinyl cutters purchased from 3rd party vendors are warranted by that 3rd party vendor only. You must contact the vendor you purchased it from for warranty support.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify Cutterpros.com/Hahn Ventures LLC's acceptance of your order, nor does it constitute confirmation of our offer to sell. Cutterpros.com/Hahn Ventures LLC reserves the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled you will receive a prompt refund credit to your account. Cutterpros.com/Hahn Ventures LLC reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before accepting any order. Cutterpros.com/Hahn Ventures LLC is a re-seller to other re-seller customers and does not accept orders for OEM software from end users, or other customers who intend not to resell the products offered by Cutterpros.com/Hahn Ventures LLC. Price and availability of Software and other products and services offered on Cutterpros.com/Hahn Ventures LLC sites are subject to change without prior notice. To the extent we provide information on availability of Software or other products, you should not rely on such information. Cutterpros.com/Hahn Ventures LLC will not be liable for any lack of availability of Software or other products you may order through Cutterpros.com/Hahn Ventures LLC.
CutterPros Shipping Policy
CutterPros utilizes a variety of shippers including but not limited to FedEx, UPS and USPS. Most orders ship within 1 to 3 business days of order placement. Part of your order may be drop shipped directly to you from one of our supply chain partners. In the case of stock outs, CutterPros will make every attempt to contact you to reconcile your order with your needed delivery date.
CutterPros Payment Policy
Failure to pay for any part of your order will result in your warranty and software codes to be voided.
CutterPros Price Matching Policy
We will match any advertised price when possible. Comparable pricing will include all costs such as shipping, import fees, duties, tariffs, etc. Comparable price to match must be available to everyone and not special to the individual customer. We must be able to see the comparable price without logging into a competitors web site and adding a product to a cart.
Titan cutter matching is specific to US based companies only.
